N E W S T A R

After-Sales Service

We are committed to providing comprehensive, professional, and timely after-sales support for every mold we deliver. Our goal is to ensure your production runs smoothly and efficiently, giving you complete peace of mind.

Installation & Commissioning

Professional on-site installation and debugging to ensure your mold operates stably and accurately from day one.

Rapid Fault Repair

Quick response to mold failures with a dedicated team to minimize downtime and keep your production line running.

Preventive Maintenance

Regular cleaning, lubrication, and inspections to extend mold lifespan and prevent unexpected issues.

Our Service Process

01
Request Received

Customer service responds promptly upon receiving your inquiry or service request.

02
Rapid Diagnosis

Our technical team analyzes the issue and provides a preliminary solution within 2 hours.

03
On-Site or Remote Support

We dispatch engineers or offer remote assistance to resolve the problem efficiently.

04
Solution & Follow-Up

We provide a complete solution and conduct follow-up visits to ensure your satisfaction.

Our Commitment

  • Quality Assurance: All molds are backed by a comprehensive warranty.
  • Transparent Pricing: Clear cost structure for repairs and spare parts.
  • Lifetime Support: We stand by our products with ongoing maintenance and technical guidance.
  • Genuine Parts: Only original, high-quality components are used for replacements.

Training & Technical Support

We offer comprehensive training to help your team master mold operation and maintenance:

  • On-site practical training
  • Detailed operation manuals
  • 24/7 online technical consultation
  • Regular maintenance workshops

Need Help?

Our professional after-sales team is ready to assist you.

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Taizhou New Star Mould Co.,Ltd.are located in Huangyan District, since its inception 10 years beginning mainly in the production of daily necessities mainly die. There mold styling department, production department, quality control department, technology department formed a group of skilled, high-quality team, strict management and advanced equipment.